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Troubleshooting & Errors

Fix the “Email Address is not Available” Login Error

This message usually appears when the email tied to your Apple, Google, or Facebook account already exists in our system under a different login method. What’s Happening:If you previously signed up using your email and password, and later try to log

Troubleshoot QR Code Login Issues on Your TV

The QR code is designed to make logging into your TV app quick and easy — but if nothing happens, here’s how to troubleshoot it. Try This:. If nothing happens:. ✅ This will help resolve issues where the login doesn’t complete after scanning.

Fix Login Issues With Google, Apple, or Facebook

If you’re having trouble using a social login to access your account, here are common fixes:. 1. Make Sure the App Is Up to Date. 2. Use the Same Login Method You Originally Used. 3. Restart the App or Your Device. 4. Allow Pop-Ups or Redirects. 5. C

Fix Account Creation or Password Reset Issues

Your existing username and password that you use to interact with the Come and See Foundation, or The Chosen Gift Store will NOT work for the app. You will need to create a new account. Interacting with The Chosen app with a username and password was

Fix Invalid Reset Password Code

Invalid Reset Password Code. This error occurs when multiple password reset requests have been sent and the link selected to reset the password is not the most current. Please delete any "Reset Password" emails and use the website to select "Forgot P

Troubleshoot Account Creation Issues

If the information below does not resolve your issue, please email us at [email protected] for additional support. Make sure you have the newest version of the app:. You can ensure you have the newest version by visiting the app store asso

Fix Issues With Missing Emails

We are sorry you aren't getting emails with updates. Make sure the emails aren't going to your spam/junk folder. If you are unable to find the email in your spam/junk folder please click below on "submit a request". We will double-check your email an