This page covers the most common playback questions. On phones and tablets. If the video stays small after pausing. If you don’t see skip buttons:. If you cannot return to Home:

This page covers the most common playback questions.<h3 id="full-screen-and-screen-rotation">Full screen and screen rotation</h3>On phones and tablets<ul><li style="font-size: 16px;">Tap the video once to show controls, then select the full screen icon</li><li style="font-size: 16px;">If rotation is not working, check your device rotation lock</li><li style="font-size: 16px;">If the video appears smaller with black borders when mirroring to a TV, this can be caused by device aspect ratio differences</li></ul>If the video stays small after pausing<ul><li style="font-size: 16px;">Exit the player, reopen the episode, and try full screen again</li><li style="font-size: 16px;">Restart the app if the player gets stuck</li></ul><h3 id="skip-forward-or-rewind-10-to-15-seconds">Skip forward or rewind 10 to 15 seconds</h3>If you don&#x2019;t see skip buttons:<ul><li style="font-size: 16px;">Check your app store to ensure you have the latest version of the app</li><li style="font-size: 16px;">Scrub using the progress bar</li><li style="font-size: 16px;">For more precision, pause first and scrub slowly</li></ul><h3 id="cant-exit-the-player-after-an-episode-ends">Can&#x2019;t exit the player after an episode ends</h3>If you cannot return to Home:<ul><li style="font-size: 16px;">Tap once to show controls, then look for a back arrow or close button</li><li style="font-size: 16px;">If buttons are unresponsive, force close the app and reopen</li></ul>

Fix Playback Controls: Full Screen, Skip Forward and Back

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