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App Support

You can find downloaded episodes in Downloads. To find your downloaded episodes on an Apple or Android device:

Where do I find my downloaded episodes?

Downloading Videos

When does Season 5 go live for donors in the app?

What languages will Season 5 be available in, and when?

What if I donated under a different email address than the one I use in the app?

Who qualifies for Season 5 insider access?

How do I register in the app to unlock my access?

What if I already have an app account, but it’s tied to the wrong email?

I didn’t receive the early access email — what should I do?

What if I don’t register before the episodes go live? Will I miss out?

When will Season 5 be available to everyone (non-donors)?

Will I have access to Aftershows and bonus content too?

Season 5 Early Access

Understand Single Sign-on (SSO) and Its Security

Fix the “Email Address is not Available” Login Error

Log in Using Google, Apple, or Facebook

Troubleshoot QR Code Login Issues on Your TV

Use Multiple Login Methods for Your Account

Fix Login Issues With Google, Apple, or Facebook

Switch From Email Login to Google, Apple, or Facebook

Delete Your Account and Sign Up Again With SSO

Make Sure the SSO Login Option Appears (Update Required)

Logging in with Single Sign-On (SSO)

Why You Need a Prime Video Subscription to Watch The Chosen

Why The Chosen is on Amazon Prime Video

How Streaming on Prime Video Helps Reach 1 Billion People

Why Are Donations Still Needed to Fund The Show?

Will The Chosen still be available on The Chosen app?

Who Controls The Chosen And Amazon’s Role?

How Long The Chosen Will Be on Amazon Prime Video?

When will Season 5 be released on Amazon Prime Video?

Languages Available on Amazon Prime Video

Will There Be Hollywood Influence on The Chosen?

Amazon Prime Partnership

Create An Account For The Chosen App

Update or Delete Your Account

Reset Your Password

Fix Account Creation or Password Reset Issues

Verify Your Email Address

Fix Invalid Reset Password Code

Troubleshoot Account Creation Issues

Create & Manage App Account

Check The Chosen App Requirements

Restart The Chosen App on Roku TV

Update Your Roku Device

How do I redownload The Chosen app on my Roku device?

Download The Chosen App on Roku

Check if Your Roku Device is Compatible With The Chosen App

Roku Devices

Restart The Chosen App on Amazon Fire TV

Update Your Amazon Fire TV

How do I redownload The Chosen app on my Amazon Fire TV?

Download The Chosen App on Fire TV

Amazon Fire TV Devices

Restart The Chosen App on Apple TV

Update Your Apple TV

Download The Chosen App on Apple TV

Apple TV

Devices & Troubleshooting

Fix Airplay Issues

Force Close Your Apps

Update Your iPhone or iPad

iOS - iPhone

Update Your Android Phone

Restart The Chosen App on Android/Google TV

Fix Chromecast Issues

Android Devices

Share The Chosen With Others

When The Chosen Will Be Available in Your Language

What Streaming Devices Can I Use With The App?

Accessibility Features in The Chosen App

Change Audio Language or Subtitles in The Chosen App

Watch The Chosen Offline

Change The App Language (Not Subtitles)

How to Change the Audio Language or Subtitles (Closed Captions) in The Chosen App

How to Change the Audio Language or Subtitles (Closed Captions) in The Chosen App - Android

Features & Settings

Watch Livestreams Throughout The Year

Watch Season Launch Livestreams

Livestreams

Fix Issues With Missing Emails

Is It Always Free?

Resume Watching Where You Left Off

Submit a Licensing Request

Explore The Chosen Resources

Where is my Premium Account?

Learn About the Updated Chosen App

General FAQs

Can I download videos from The Chosen?

How do I download episodes?

I can’t download a video.

Can I cancel downloading an episode?

How do I delete a downloaded episode on Android?

How do I delete a downloaded episode on Apple?

Track Your Orders and Shipping

The Chosen Gifts

Download The Chosen App

Where do I find my downloaded episodes?Updated 17 days ago