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Your account information remains unchanged after the app update.What carries over<ul><li style="font-size: 16px;">Viewing progress and Continue Watching</li><li style="font-size: 16px;">Saved episodes and extras</li><li style="font-size: 16px;">Account details and email address</li><li style="font-size: 16px;">Donation history</li><li style="font-size: 16px;">Language and subtitle preferences</li></ul>You will not lose access to content or need to create a new account.Offline downloadsOffline downloads on mobile are still supported. If a download appears missing after an update, re-downloading the episode usually resolves the issue.

Your account information remains unchanged after the app update. What carries over. You will not lose access to content or need to create a new account. Offline downloads. Offline downloads on mobile are still supported. If a download appears missing

Your Account, Viewing Progress, and History

ChosenCon General FAQs and Information

ChosenCon - 2026

Update or Delete Your Account

Use a One-Time Password (OTP) to Log In or Sign Up

Understand Single Sign-on (SSO) and Its Security

Log in Using Google, Apple, or Facebook

Use Multiple Login Methods for Your Account

Switch From Email Login to Google, Apple, or Facebook

Delete Your Account and Sign Up Again With SSO

Make Sure the SSO Login Option Appears (Update Required)

Create An Account For The Chosen App

Find Your Premium Account

Why We Ask for Your Date of Birth

Login Methods & Account Management

Fix the “Email Address is not Available” Login Error

Troubleshoot QR Code Login Issues on Your TV

Fix Login Issues With Google, Apple, or Facebook

Fix Account Creation or Password Reset Issues

Troubleshoot Account Creation Issues

Fix Issues With Missing Emails

Troubleshooting & Errors

Account & Login

Download The Chosen App on Roku

Download The Chosen App on Fire TV

Download The Chosen App on Apple TV

Check The Chosen App Requirements

How do I redownload The Chosen app on my Roku device?

How do I redownload The Chosen app on my Amazon Fire TV?

Check if Your Roku Device is Compatible With The Chosen App

What Streaming Devices Can I Use With The App?

Installation & Compatibility

Update Your Roku Device

Update Your Amazon Fire TV

Update Your Apple TV

Restart The Chosen App on Roku TV

Restart The Chosen App on Amazon Fire TV

Restart The Chosen App on Apple TV

Update Your iPhone or iPad

Update Your Android Phone

Restart The Chosen App on Android/Google TV

Learn About the Updated Chosen App

Update & Restart

Fix Airplay Issues

Force Close Your Apps

Fix Chromecast Issues

Cast and AirPlay Troubleshooting

Device Troubleshooting & Settings

Device & App Setup

Fix Playback Controls: Full Screen, Skip Forward and Back

Why The Chosen is on Amazon Prime Video

How Streaming on Prime Video Helps Reach 1 Billion People

Why Are Donations Still Needed to Fund The Show?

Will The Chosen still be available on The Chosen app?

Who Controls The Chosen And Amazon’s Role?

How Long The Chosen Will Be on Amazon Prime Video?

When will Season 5 be released on Amazon Prime Video?

Will There Be Hollywood Influence on The Chosen?

Amazon Prime Video Partnership

Why You Need a Prime Video Subscription to Watch The Chosen

Languages Available on Amazon Prime Video

Need Help with Prime Video?

Stream on Prime Video

Amazon Prime Video Partnership & Show Details

Watch The Chosen Offline

Can I download videos from The Chosen?

How do I download episodes?

I can’t download a video

How do I delete a downloaded episode on Apple?

How do I delete a downloaded episode on Android?

Can I cancel downloading an episode?

Where do I find my downloaded episodes?

Resume Watching Where You Left Off

Playback & Viewing

When The Chosen Will Be Available in Your Language

Change The App Language (Not Subtitles)

Change Subtitle Size, Style, and Appearance

Language, Audio, & Subtitles

Accessibility Features in The Chosen App

Accessibility & User Settings

Streaming & Viewing

Submit a Licensing Request

Explore The Chosen Resources

Resources & Licensing

Track Your Orders and Shipping

Orders & Shipping

Licensing, Resources, & Orders

Download The Chosen App

Update the Chosen App on Your Device

Troubleshooting Issues After the App Update

Your Account, Viewing Progress, and HistoryUpdated 2 months ago